"Pricing was very competitive"
This is the place to go for all your HVAC needs. Was having an issue with my Nest thermostat a few months back and Nest/Google arranged to have a technician come out and fix it. Noel from Baseline arrived and took care of the problem, did a very clean repair (installed a common wire), and was an all around great guy who clearly knows his stuff. Took his card and figured he would be the guy I call if I ever need service on my furnace or AC. Fast forward to last week and my AC stops working at my house. I knew the AC unit and furnace were 20 years old and on borrowed time and would need to be replaced sometime soon, but it’s never a good time to lose your AC, especially when it’s 90+ degrees outside. Noel from Baseline came out, ran a series of tests and determined he could fix the unit, but we both agreed it didn’t make sense to throw money at the outdated system and better to replace.I must stress that he was low pressure and didn’t push me to replace. Just gave me the facts and options, and like I mentioned, I knew it was time to replace. He gave me an estimate, I did some research, called a couple other companies, and decided to go with Baseline. Baseline pricing was very competitive but just as important, I had a good vibe from Noel and trusted he would ensure a great install. Noel and Ceasar spent two full days removing all the metal ductwork that was probably 30+ years old, removed the old furnace and AC, and then replaced with Lenox furnace and AC system, and new ductwork. Theses guys are legit, working in my tight attic when it’s 90 degrees outside (unbearable heat in attic), kept the whole place clean, explained what they were doing throughout the process, couldn’t have been nicer start to finish, and most importantly, the new system is beautiful and works flawlessly so far. Never thought I’d be so impressed with a new HVAC system. My experience with Baseline has been outstanding, and I’m confident that if I ever need follow up service, these guys will take good care of me. Don’t usually take this much time to write a review, but they deserve it.
Dave H.
"Timely, efficient and effective!"
Loved that they showed up in a mask and were timely, efficient and effective! Very good communication and my issue was resolved expeditiously. I would definitely recommend their service and would use again.
Ana B.
"Friendly, skilled, cautious, and inexpensive"
We had a problem with our heating unit giving off a distinctive smell. Noel from Baseline Heating and Air Conditioning came on time and followed COVID guidelines wearing a mask. He was thorough when checking our unit making sure where the hazardous smell was coming from. He explained what was wrong with our system and fixed the problem. Before he left, he made sure everything was working well. If you have any problems with air conditioning and heating I recommend him. In the future, I will be calling him to get service on my AC system. Noel was professional, friendly, skilled, cautious, and inexpensive.
Emma B.
"The price was very reasonable"
We just had Noel from Baseline heating and A/C come out to fix our heater. The heater worked but would not heat up. Noel diagnosed the system which is 30 yrs old and determined that the gas valve needed to be replaced. The original gas valve could not be found, but he was able to find a replacement which required a new configuration and setup which worked fine. Not only did he replace it, but also tuned and optimized it. The price was very reasonable and he told us what the cost would be before he ordered the valve. I am so pleased with his honesty and service ethic that I will send all my heating and A/C to Baseline. Thanks Noel.
Barry D.
"He offered a variety of options"
Our AC stopped cooling. With this current heat wave we had no choice but to call a tech to come out. I checked out various companies but decided to go with Baseline due to the reviews and proximity to me. Noelle came out on a Saturday first thing in the morning. I gave him a quick description of the issue and he knew right away what the issue was with our AC. A leak. He checked other components to make sure it indeed was a leak. Unfortunately, it was. He offered a variety of options with an estimated price to each one. Not being cheap but I went with the cheaper one for the quick fix at this time (family was hot!!!). Still I’ll be sure to give Noelle and Baseline a call back for any future issues with my AC. Thanks again.
Sam R.
"Super happy with today’s service"
Just had Noel from Baseline out to our house. Very prompt response and called to say he could come earlier than expected. No extra charge for the weekend. He thoroughly assessed our situation and found the issue. We were so afraid it was going to be a huge expensive problem but he figured out what we needed and it was very reasonable. He also is familiar with Nest thermostats and was extremely knowledgeable about how they work and are wired. In addition he was wearing a nice uniform, mask (quarantine time) and wore shoe covers while in the house. Super happy with today’s service: professional, responsive, prompt, knowledgeable and reasonable pricing. Will definitely use them again.
Mika D.
"Exceptional beyond my expectations!"
Exceptional beyond my expectations! Thank you Noel!I had called several other companies for evaluation and estimates. Noel won my business because he really cared about my situation and worked hard to find a good quality condenser and coil at the price range I could afford. If you are looking for a reputable company, putting customers first, I would go no further, Noel’s team delivered above and beyond my expectations.Throughout the process, i was briefed on the next steps and expectations. Noel was eager to educate and encouraged to ask questions. He kept communicating promptly via text and phone calls to keep me posted.The Baseline team arrived on time as promised, with clean uniforms, and thoroughly covering all flooring. Replacing a 5 ton AC unit with coil (moving unit to another location), the team worked hard and finished it by end of the day. Cesar, one of the technicians, said that Noel would come out and inspect the work the next morning and do a walk through to make sure my questions were answered before making final payment. I really liked this approach.Finally, I cannot emphasize the professionalism and quality installation by the Baseline crew. The two factors that I considered Baseline to service my AC unit were customer service and quality installation. They definitely proved and delivered this without hesitation.
Sarkis B.
"The problem was easily resolved"
Noel contacted me on a Saturday evening in response to my heater being out of commission. He arranged to make a house call the next morning to try and get our heater working. As it turns out, the problem was easily resolved and Noel shared some important information to keep our furnace running efficiently. Most, if not all other, technicians would have kept the information to themselves and charged an outrageous amount for a Sunday morning house call. We were charged only for the house call. Noel spent time at our house to make sure the heater was operating properly before he left. I don’t think you will find a more honest and capable HVAC company than Baseline Heating and Air Conditioning. Give them a try!
Kathy H.
"Fast, efficient & reasonably priced service!"
WOW! I was so impressed with the fast, efficient & reasonably priced service! He really knew his stuff & was so pleasant to work with. I highly recommend this company & look forward to working with them in the future!
Susan R.
"I definitely recommend them!"
I was very pleased with the service from Baseline Heating and Air Conditioning. They were very knowledgeable, efficient and professional. They fixed my furnace and followed up the next day and also the following week just to make sure I was satisfied with their service! I definitely recommend them!
